![]() Also, please uninstall any Samsung USB drivers that may be installed as well. First uninstall Samsung KIES completely from your computer. Regarding this issue, please try reinstalling the Samsung KIES software. I got this reply from Samsung and followed the steps and it actually worked! ![]() It could before and i havent changed anything! So it seems that new version of KIES may need an even newer one to fix those bugs.ĮDIT: looks like kies is stuck trying to load my contacts! I think i may have found the culprit, but dont know how to solve it. I did manage to update, although my firmware was LFB, and of course updating a firmware keeps the phone's memory intact, but i really want to continue to be able to backup. I have emailed samsung yesterday and waiting for a reply from them. i have also done the above, and have the _9 version but mine although it connects through USB, when it comes to backing up the phone's info, it goes round and round trying to read the phone's items and then after 2 minutes brings up a screen saying: unexpected error, cannot backup etc. However i seem to have a different problem with kies. Perhaps that is why im not getting the updates through the OTA. It comes in both 32-bit and 64-bit downloads.I have never had an OTA update, i have twice updated on kies, as i bought the phone sim free and not through a carrier. Previous versions of the operating system shouldn't be a problem with Windows 8, Windows 7 and Windows Vista having been tested. Kies can be used on a computer running Windows 11 or Windows 10. Download and installation of this PC software is free and 4.2 is the latest version last time we checked. Kies is provided under a freeware license on Windows from mobile phone tools with no restrictions on usage.
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